SHIPPING & RETURNS
We know how important it is for your items to arrive when you expect them, so please review the shipping information below to help select the best ship method. If you have any questions or concerns regarding delivery or need help with your shipping, please feel free to contact our Customer Service Department at firstname.lastname@example.org
Our Customer Service hours are 9am - 5pm PST, Monday - Friday.
Most orders will ship out within a day of ordering (we do not ship on Saturdays, Sundays, or US holidays). However, some orders take 24-48 hours to process. Orders placed before 11:59am PST on business days will ship same day.
We offer free standard shipping on all U.S. and international orders – no minimum!
|SHIPPING METHOD||TRANSIT TIME||PRICE|
|Domestic U.S. Orders|
|Standard||5 - 7 Businss Days||Free|
|Express||2 Busines Days||$15|
|Overnight||1 Business Day||$25|
|APC Standard||7 - 14 Businss Days||Free|
|APC Priority||7 - 14 Busines Days||$10|
|FedEx Priority||3 - 5 Business Days||$25|
APC ParcelConnect Standard: This shipping method does not include tracking, delivery confirmation, or insurance. If you would like these features, please upgrade to APC ParcelConnect Priority. If your order is lost, you will receive store credit and not be eligible for a refund.
APC ParcelConnect Priority: This shipping method includes tracking, delivery confirmation, and insurance. If your order is lost, you will be eligible for a refund.
How to Make a Return
1. Mark the items that you wish to return on the return form. Failure to include a return form will delay the processing of your return.
2. Securely pack and seal the return merchandise in a shipping envelope or box, along with your return form.
3. Attach the return label to the package and drop it off at your nearest FedEx location. If you’re exchanging items, the return fee will be waived. If you are returning your items for a refund, a flat shipping rate of $5.99 will be deducted from your return total.
4. If you prefer to use your own shipping method, make sure to obtain a tracking number for your records. We’re not responsible for lost or missing packages.
Notes on Exchanges & Returns
We want you to be 100% satisfied with your order. If you’re not completely satisfied with your Zobha.com purchase for any reason, we’ll gladly accept return of the product in its original condition with all tags attached within 30 days of your order. Your refund will be in the same form of payment as the original purchase.
Please allow two weeks for your return package to be processed. Refunds to credit cards will appear within one billing statement.
If you use our label to exchange your returned item for a different product, you won’t need to pay a shipping charge. If you return your item for a refund, a shipping charge of $5.99 will be deducted from your total refund amount.
Please note that all sale items and undergarments are final sale.
If you received an item from Zobha.com as a gift, you can return it in exchange for online store credit. Please email email@example.com with the order number, email associated with the order, or the first and last name of the person who purchased your gift.
Please note that we only accept returns that were purchased from our website, Zobha.com. We do not accept returns of our products that were purchased from other retailers.