FREQUENTLY ASKED QUESTIONS

What are the benefits of purchasing with zobha.com?

Ordering at zobha.com is simple and stress free. Detailed product information, useful tools and a streamlined ordering process make shopping and purchasing a pleasure. As part of the checkout process, you will enter your shipping, billing and credit card information as a guest or a registered user. If you register and create your account with zobha.com, we'll securely keep track of your information to ensure a simplified checkout process. You'll also be able to store all your addresses, manage your email preferences, check your order history and set up birthday and anniversary reminders.

Can I place an order without registering?

Yes, you can. You can bypass registering by selecting guest checkout in the log in page during checkout. You can always order by phone by calling Zobha customer service at 877.266.1866 Monday through Friday between the hours of 9am to 6pm EST for order status updates. Registering will give you instant access to more information about your order.

What will you do with my information after I register?

zobha.com uses industry standard Secure Socket Layer encryption technology for the checkout process to ensure a safe and secure online shopping experience. This technology makes it virtually impossible for unauthorized parties to read any information you send us via the secure checkout server. We do not store your credit card information within our systems once your order has been processed. Personal information relating to you and your order history are only available to you when you provide the correct password you created. zobha.com does not share your information with any other companies or services. For more information on our privacy policy, click here.

What if I forget my password?

Don’t worry, if you forget your password, Zobha can give you a hint. If you still can't remember, we can reset your password and/or email a new one to you. For your security, we are unable to give out passwords over the phone or email them to a different email address than the email address that was used to register on the site.

How do I track my order?

If you are a registered user, login to your account to track your order status. Alternatively, in your shipping confirmation email is a link you can follow that allows you to login and track your order. If you are not a registered user with zobha.com, your information is not available online. Please call Customer Service at 877.266.1866 between the hours of 9am to 6pm EST. We will happily provide this information to you.

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call customer service at 877.266.1866.

If you ordered several items to be delivered to the same address, we will make every effort to send all available items together. If we are unable to fulfill your order in one shipment, we will send them to you in separate packages. We will also send you an email informing you of the status of your order.

When checking on the status of my order I received an "In Process" message. What does this mean?

"In Process" means your order is in the early stages of shipping. Changes to your order cannot be made during this time period. You can always call customer service at 877.266.1866 to make a return or exchange once your order has arrived.

Why am I paying tax on shipping and handling?

State tax regulations require we collect sales tax on shipping and handling where applicable. All sales taxes collected, are paid to the state where the merchandise is being shipped. For additional tax information, click here.

How is sales tax determined?

The sales tax rate and imposition is determined by the location where the merchandise is being shipped. Sales tax will be charged for purchases to the following states:

California

New York

How is the shipping and handling calculated for my order?

zobha.com currently offers free ground shipping within the contiguous 48 states. Shipping and handling charges to Alaska, Hawaii, US Territories and International destinations are determined by the destination postal code of where your order ships. For additional shipping information, click here.

Where does Zobha ship?

zobha.com currently ships to over 120 countries (see chart below). Please note that In addition to shipping charges, customers are responsible for all customs charges, duties, or taxes associated with international shipments, including fees that are collected by the receiving country's customs agencies. Refunds will not be given for deliveries refused for any reason. Customers will be charged for any expenses not paid to shipping company for fees associated with customs charges, duties, or taxes even if packages are refused. If you have any questions, contact customer service at 877.266.1866.

What is Zobha’s Return Policy?

We accept returns or exchanges for any reason within 30 days of the invoice date provided the item(s) have not been used, washed, or worn. Items must be returned in their original condition with the original price tags attached. Refunds will be issued in the same form as was utilized for payment. If your item was damaged or a wrong item was shipped, please call customer service at 877.266.1866. They will provide you with a Return Authorization Number and arrange for a replacement item to be shipped to you. You will not be charged for shipping of the replacement items.

Please Note: All final sale items, including Zobha underwear, may not be returned or exchanged.

For additional information on our return policy, click here.

How do I return unwanted merchandise?

With your purchase, you should have received a pre-printed return address label. This needs to be used to send product back to us. To return items, attach the pre-printed label to the outside of your package. In the space provided at the top of the return label, fill in your name, address, and zip code, and ship the package to us.

Returns must include the customer order number and billing name. If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by calling customer service at 877.266.1866 or by e-mailing customerservice@zobha.com and we will be happy to send you one.

How do I use a Promotion Code online?

To redeem special offers, customers must select the offer code box on the shopping bag page and then enter the offer code(s) at checkout. After entering offer code(s), offer adjustments will be made to eligible orders at checkout. Offers may require purchase from a specific catalogue(s), and do not apply to Gift Cards, E-Cards, gift wrap, shipping or taxes. Offers cannot be combined and are valid while supplies last. Please see the specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.

What if I used a promotion code to make my purchase?

You can exchange the item for the same style in a different size or color. Or, you can apply a credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item. Please contact customer service at 877.266.1866 with any questions.

Can I get a refund in a different payment method than used on my original order?

Refunds can be issued within 30 calendar days of invoice date for the original form of payment or store credit.

Can I get a price adjustment for an online purchase?

Yes! We offer a one-time price adjustment if an item is marked down within 14 calendar days of your order date, call customer service at 877.266.1866 or email customerservice@zobha.com within the 14 calendar day window. The price adjustment will be offered in the form of online store credit on this website. Items purchased with a promotional code or on sale are not eligible for a price adjustment.

What forms of payment do you accept online?

We accept the following forms of payment at zobha.com:

• American Express
• Discover Network
• MasterCard
• Visa
• Diner’s Club
• Zobha Online Gift Cards

I received an Online Gift Card via email. How can I use it?

The Online Gift Card(s) is redeemable toward purchases. To place an order online follow the following process:

Registered Customers:

• To place your order online at zobha.com select Online Gift Card as your payment option during the checkout process. Then enter the card # and ID #.


• If your purchase exceeds the amount available on the Zobha Online Gift Card, a credit/debit card will be required for the difference. After completing your purchase, any unused balance will remain on your Zobha Online Gift Card for future purchases.

New Customers:

• You will need to register to use an Online Gift Card.
• Click on the ‘My Account’ link.
• Register as a New Customer. This will create your ‘My Account’.
• Register your Online Gift Card.
• When activating your Online Gift Card, make sure your email address matches the address where your Online Gift Card was delivered. (It does not have to match the email address in Your Account).
• To place your order online at zobha.com select Online Gift Card as your payment option during the checkout process. Then enter the Online Gift Card # and ID #.
• If your purchase exceeds the amount available on the Zobha Online Gift Card, a credit/debit card will be required for the difference. After completing your purchase, any unused balance will remain on your Zobha Online Gift Card for future purchases.
• To check the balance on your Zobha Online Gift Card, login to your account or call 877.266.1866.
• Record your card number in a safe place in case of loss, damage, or theft.

If you forget to click on the 'Online Gift Card' link, cancel your order and start again. Once your order has been submitted and paid for by means other than a certificate, you are unable to retroactively use your gift certificate to offset that cost. Alternatively, you can always contact customer service and we will be happy to assist in placing your order over the phone.

How do I sign up for email communication from zobha.com?

To sign up for our email list, scroll to the top of this page and click on the email signup in the top left (above the Zobha logo) and complete the email signup form.

How can I search for products quickly at zobha.com?

Find exactly what you are looking for by entering descriptive Key Words in the Search box in the upper right hand corner of every page. If there is a product you are looking for and can’t find, you can always give us a call at 877.266.1866.

Where can I find sizing information?

Size charts are located in by clicking on the “size chart” link on the product information page. At the top of every page, you may click on Zobha Fit and then click Size Chart to view details there.

Size Chart

What career opportunities are available with Zobha?

We are always open to expanding our community with individuals who connect with and are passionate about our brand and our mission. We offer the opportunity to share in the experience of building a global brand with many avenues for growth.

If you are dedicated to building your career and interested in joining our team, please submit your resume! For more information on career opportunities, click here.

I have submitted my resume and have not heard back. What should I do?

Resumes are kept on file for future opportunities.

Can I use copies of the pictures on your website for my own use?

Unfortunately, we do not own the unlimited use of our photography and cannot authorize usage for any reason.

How can I find out more about your company?

Go to our Our Story under About Zobha, to learn more about us. If you have other specific questions, please send an e-mail to customerservice@zobha.com and we will do our best to get you an answer. Zobha is owned and operated by Kellwood Company with more information available at Kellwood.com.

Who do I contact regarding wholesale accounts?

If you are a retailer of yoga and fitness apparel and would like to carry the Zobha line, please email us at sales@zobha.com or contact us at 888.577.3677. You may also schedule an appointment to visit one of our showrooms listed below:

New York 1441 Broadway, 6th Floor New York, NY 10018
Hong Kong Unit 1004, 10/F, Saxon Tower, 7 Cheung Shun Street Lai Chi Kok, Kowloon

How can I find answers to any additional questions I may have?

Please call 877.266.1866 or email customerservice@zobha.com and we will be happy answer any other questions.